- 41. Where Is Omni-Channel and Why Isn't It
- (Retail)
- ... customer experience is now a brand differentiator." So that third of retailers that do have their omnichannel acts together are winning the minds and the business of their customers, who by the way, are ...
- 42. The State of B2B
- (News)
- Brian Walker, on the Forbes site, looks at the state of B2B ecommerce and speculates as to why it's hasn't exactly caught on. Although many companies in the space have already reached the tipping point, ...
- 43. More Retail Predictions
- (News)
- It's not too late for 2014 predictions, especially for a topic as broad as retail. Will Roche has a few he'd like to propose.He's not breaking a lot of new ground, but it's interesting to see his views ...
- 44. B2B On-Line
- (News)
- Bob Barr, an Acquity Group VP, takes a look at how B2B businesses approach the on-line experience. If they aren't out there already, they'd better be thinking about it.Whether for marketing or operations ...
- 45. Omnichannel Customer Touchpoints
- (News)
- 'Omnichannel' has different meanings to different business groups. What's relevant to the supply chain isn't necessarily the same to customer service personnel.In a Forrester blog, Ronald Rogowski looks ...
- 46. The Bar Code at 40
- (News)
- In an article in Packaging Digest, Lisa McTigue Pierce delivers two stunning pieces of information: the bar code is now 40 years old, and it's also the supporting two of the key trends affection businesses ...
- 47. Amazon and Customer Expectations
- (News)
- Much has been written about the impact of Amazon Supply on B2B suppliers, as well as the subsequent entry of Google into the same market. It's not just the battle for customers that will determine winners ...
- 48. The Buzz About Omnichannel
- (Retail)
- ... for the entire customer experience consolidated, there’s a better chance that planning, rather than reacting, will become the norm. Due to the huge growth in mobile, social media, and on-line ecommerce, ...
- 49. Want to Keep Pace with Ecommerce? Sign on to Integrated Electronic Product Catalogs
- (Retail)
- ... models can be improved and even updated to include drop-shipping capabilities. In turn, the customer experience is improved. Some critical features to look for when choosing an electronic product catalog ...
- 50. Google Attacks B2B
- (News)
- As if Amazon's entry into the B2B ecommerce market wasn't enough of a shock, along comes Google. Will this change things or is it just another blip in a truly fragmented market?In a B to B Online article, ...
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